How It Works
At UC, we guide you every step of the way—24/7—so you get the right care quickly, safely, and from the comfort of your home.
What Happens When You Contact UC
Reach out anytime via phone, WhatsApp, chat, or online form. Our team is available 24/7 to understand your concern and start the care process immediately.
Triage Levels
We use a simple color-coded system to ensure you get the right care:
Self-Care Guidance
- Advice for minor illnesses or injuries
- Tips to prevent worsening symptoms
- Health education
Telemedicine Visit
- Non-emergency concerns & follow-ups
- Diagnosis support, documentation, prescriptions
- Follow-up instructions
Home Visit / Urgent Care Referral
In-person care at home
- Doctor/nurse visits for treatments
- Referral to urgent care or hospital if needed
Emergency Escalation
Immediate support for urgent or life-threatening conditions:
- Red-flag conditions identified instantly
- Clear protocols ensure fast, safe care
Clinical Safety
Ensures patient safety through clear red-flag protocols, proper documentation, and defined transfer criteria.
- Red-flag protocols: Identify urgent or life-threatening conditions instantly.
- Documentation: Keep accurate records of care and patient information.
- Transfer criteria: Define when to escalate care to urgent care or hospital.
Follow-Up
We continue care after your visit with 30-day check-ins, practical health education, and guidance on medication and lifestyle to ensure a full recovery and lasting well-being.
Get in Touch
Reach out anytime we’re available 24/7 to answer your questions and coordinate care.
Serving Nassau and all of The Bahamas
Need Assistance? We’re Here!